Return Policies

In order for you to make a return please follow the following directions carefully.

Portland Classic Guitar offers a one week trial period on all guitars under the following terms and conditions.

1)       The guitar must be paid in full prior to shipping.

2)       Portland Classic Guitar must be notified by phone by calling 503-652-1418 or in writing within 7 days of the date the guitar was received that the guitar will be returned.  A Return Authorization Number must be issued by Portland Classic Guitar Once you have your RA# (Return Authorization), write it in the space provided on the label. Returns sent to us without a Return Authorization Number will not be accepted.

3)       The guitar must be shipped back to Portland Classic Guitar in the same condition it was received. If damage to the guitar occurs during the one week trial period, estimated repair costs will be deducted from the amount credited back to the customer. WARNING:  French polish finishes are very delicate and expensive to repair. Finish repairs, including finger nail nicks, scratches, and chips will be assessed between $200 and $500. 

4)       Guitar must be properly packed and shipped in its case with shipping damage insurance paid by customer (call Portland Classic Guitar for proper shipping instructions).   If the guitar is not packed properly it will be refused.  Original invoice must be returned with the guitar. 

5)       After the guitar is received, and inspected by Portland Classic Guitar, the full purchase price minus the two way shipping costs and insurance will be credited back to customer.

Please note that all other merchandise sales including sheet music, strings, videos, CDs, and accessories are final unless the product is defective. 

Shipping Policies

Shipping rates are determined by weight.

• Centralized warehousing means you get your order faster than ever.
• Most orders received by 5:00 p.m. Eastern Time, Monday through Friday, are shipped the same day!
• Most orders shipped with the standard shipping method will arrive in just 3-7 business days.
• As a security precaution, some orders are held for verification for 24 hours. So, for example, if you choose One-Day shipping, your item will arrive one day after verification is completed. To avoid having your order held for verification, please make sure your billing address matches the address your credit card issuer has for you, even if the shipping address is different.
• Orders under one pound are expedited by first class mail.
• All delivery times listed are measured in business days. For example, a One-Day order placed on Friday should arrive on the following Monday.
• Orders shipping outside the Lower 48 states to Hawaii, Alaska, and Puerto Rico can only be shipped via Air services.  Additional shipping charges will apply.
• Orders shipping to U.S. Military APO/FPO addresses, PO Boxes, and all areas outside the USA (Guam, Virgin Islands, etc.) can only ship USPS Priority Mail (3-6 business days).
• If the in-stock items on the order have already shipped, then any back orders will be sent UPS Ground.

Entire Agreement

Other than as specifically provided in any separate formal purchase agreement between you and Portland Classic Guitar, these terms and conditions (this “Agreement”) apply to all of your online purchases from the website at www.portlandclassicguitar.com (the “Site”) and may NOT be altered, supplemented, or amended by you through the use of any other document(s). Any attempt to alter, supplement, or amend this document or to enter an order for product(s) which is subject to additional or altered terms and conditions will be null and void, unless otherwise agreed to in a written agreement signed by both you and Portland Classic Guitar.

Acceptance

By purchasing products and/or services from the Site, you agree to be bound by and accept this Agreement. Orders are not binding upon Portland Classic Guitar until accepted by Portland Classic Guitar. We reserve the right to refuse service to anyone. Portland Classic Guitar will indicate its acceptance of an order by acknowledging your order by reply email or by shipping the ordered items to you.

Pricing

Because prices, product descriptions, and availability can change quickly, Portland Classic Guitar does not warrant the accuracy or completeness of the information provided on the Site. For more on our pricing policies, please refer to our Site.

Payment Terms—Orders

Internet orders may be paid for using the following methods: VISA or MasterCard.   In addition to credit cards, for phone or mail orders you may pay by Western Union Quick Collect, money orders, cashier´s checks, and personal checks by mail. Just call us at 503-654-0082 to place your order.  All non-credit-card orders are subject to a 10-business-day hold. Cash is not a payment option that we accept at this time.

Limited Quantities

Some products, including those identified as Hot Buys, Closeouts, and Limited Quantity items may be limited to stock on hand and are offered on a first come, first served basis.

Shipping Charges—Taxes and Title

Separate charges for shipping and handling will be shown on your order form. Most orders received before 5:00 p.m. Eastern Time, Monday through Friday, are shipped the same day! Orders placed on Saturdays, Sundays, or holidays will be processed the next business day. As a security precaution, initial orders and orders shipping to alternate addresses may be held for extended verification. We reserve the right to make partial shipments, which will not relieve you of your obligation to pay for the remaining deliveries.

All items purchased from Portland Classic Guitar are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to you upon our delivery to the carrier.

Limited Warranty

All new products are sold with the manufacturer´s limited warranty. The warranty period and service varies by manufacturer and product. The full text of any such warranty is available, free of charge, upon written request addressed to:

Portland Classic Guitar
11923 SE McLoughlin Blvd.
Milwaukie, OR  97222

PORTLAND CLASSIC GUITAR PROVIDES NO SEPARATE WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PORTLAND CLASSIC GUITAR EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS REGARDING ANY PRODUCTS SOLD TO YOU, WHETHER EXPRESS, IMPLIED OR STATUTORY, AND INCLUDING BUT NOT LIMITED TO ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT OF THIRD PARTY RIGHTS.

Limitation of Liability

PORTLAND CLASSIC GUITAR DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN, INCLUDING ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST OR CORRUPTED DATA OR SOFTWARE, OR THE PROVISION OF SERVICES AND SUPPORT. PORTLAND CLASSIC GUITAR WILL NOT BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS OR OTHER CONSEQUENTIAL, SPECIAL, INDIRECT, OR STATUTORY DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU AGREE THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCTS OR SERVICES BUNDLED WITH THE PRODUCTS, WHETHER FOR BREACH OF CONTRACT, WARRANTY, NEGLIGENCE, STRICT LIABILITY IN TORT OR OTHERWISE, PORTLAND CLASSIC GUITAR SHALL NOT BE LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AGGREGATE DOLLAR AMOUNT PAID BY CUSTOMER FOR THE PURCHASE OF PRODUCTS OR SERVICES UNDER THIS AGREEMENT GIVING RISE TO SUCH LIABILITY. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Applicable Law—Resale or Export

You agree to comply with all applicable laws and regulations of the various states and of the United States. You agree and represent that you are buying for your own personal use only, and not for resale or export.

Governing Law

These terms and conditions shall for all purposes be governed by and interpreted in accordance with the laws of the State of Oregon as those laws are applied to contracts entered into and to be performed entirely in Oregon, without regard to conflicts of law provisions. Any suit or proceeding arising out of or relating to this Agreement shall be commenced exclusively in state or federal court in Clackamas, Oregon, and you irrevocably submit to the exclusive jurisdiction and venue of such courts.